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      Cristian Sanna
      during the notification process we are trying to determine if all notifications are being sent. but the ns.log file is limited to 5MB and we have to search multiple log files for the notification acti...on. is there a way to increase the sixe of the ns.log file so we have the results in a single file instead of searching through many? i am trying to verify a notification was sent for a notification rule (escalation) after a period of 30 days, but because we have logging leve set to debug, the file does contain that criteria, we have to search other log files such as ns.log.1 ~ ns.log.10 More
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      Cristian Sanna
      Cristian Sanna added Serena data server to favorites
      Update SBM so that it can provide a REST and SOAP Web Service interface to any RDBMS based on a SQL statement The genesis of this enhancement request originates from the need for providing end-users i...n SBM the ability to marshal data from our other products (RM, CM, SDA) and 3rd party server products such as HP QC through an application workflow. SBM's orchestration workflow capability is limited by the robust architecture of the web service API for the other Serena product or the 3rd party server product. If Web Service that queries the data source of the Serena product or the 3rd party server product could be generated while developing an orchestration workflow, the orchestration could be delivered faster and with greater optimization. In the absence of an existing web service API, this feature could mean the difference between making an orchestrated workflow or not being able to meet the needs of the customer. Providing a REST Service interface is also very compelling since SBM also supports a REST Grid. The REST Service could allow the presentation of data from the 3rd party server for selection in the workflow or presentation to the end-user so they can make a decision within the workflow. The generated REST service should also support the _currentPage pagination support that SBM REST Grid provides so that large datasets may be displayed in the REST Grid without uploading all of the data to the web browser. The logical location for this feature should be a part of SBM Application Repository Manager since the data connections that will be defined are analogous to an end point. The SBM administrator could define the web service / REST service in the SBM Application Repository Manager and import the WSDL in composer as is currently done. The data connection credentials and server will change from environment to environment. The SBM administrator would likely follow these steps for creating a web Service / REST Service:1) create a data connection using the same technique they do to create a data connection for SBM.  2) specify a SQL command and input parameters3) indicate if the interface being generated should be REST or SOAP web service or both, 4) specify access permissions to the newly created REST and SOAP Web service. This enhancement would provide the following benefits:1) SBM orchestrated workflows could be generated with 3rd party applications regardless of the presence or functionality of the 3rd party application's web service API2) SBM REST Grids could present data from 3rd party applications regardless of the presence or functionality of the 3rd party application's REST service API3) If a 3rd party's application web service API or REST Service API is defective, development of the SBM orchestrated workflows could be generated without delay.4) If a 3rd party's application web service API or REST Service API is defective, this feature could present compelling evidence to prove that the problem is not caused by SBM.5) If a 3rd party's application web service API or REST Service API is poorly designed resulting in many complex web service calls that require significantly complicated  orchestration steps, this feature could provide a much more optimal dataset for parsing within the SBM orchestration. The functionality of the data server could be modeled after WSO2 data server (http://wso2.com/products/data-services-server/). This feature could benefit any client that intends to create orchestration workflows or use the SBM REST GRID and has the following aspects in their environment:1) Presence of DIM RM, SDA, DIM CM2) Presence of a 3rd party server product (e.g. HP QC, Remedy) This functionality could have been useful in many large clients that may be cited off-line. Please reach out to me privately. I wrote a web service that performed a similar purpose (processed a SQL command and returned an array dataset). This web service has been used in multiple clients as well. More
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      I need the ability to grab the change history of an item programmatically.  We have a lot of integrations today that interact with SBM via the SOAP web services and it would be preferable if there was... a way to get the change history the same way.  There is a GetStateChangeHistory call, but that only returns state changes, not ALL changes.  Why anyone would only care about the times an item changed to a different state and not just every change that happened to an item is beyond me.  Moreover, it errors when querying auxiliary tables, probably because they don't have states, and I need to be able to get the change history of aux table items. More
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      Cristian Sanna
      Hi Brock, would it be possible to get a copy of the documentation ?
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      Cristian Sanna
      Adobe Flash is losing support faster than anticipated by most. The web administrator is one of the last Flash widgets in SBM and it needs to go. Rather sooner than later if it was me. :) I know I will... come eventually, but I have not seen anyone voicing a request for this yet. So let me state the obvious (?!). The web administrator needs go HTML5. All major browsers are starting to get rid of flash support. When looking at the inherent inertia of moving to a new major version, in our view this move should happen sooner than later. Even if most users will never get to see or use the web administration interface, administrators _live_ in that interface. There are many reasons why it seems obvious why the move to a html interface needs to be made (speed, stability, security, ergonomy), the main concern will soon be support. In our organization talk is already underway to diable the flash player companywide. This would have us have to resort to special workstations of VMs with a legacy browser just for the administration os SBM. While we are not quite there yet, I think it is a good time to start thinking about moving this interface to HTML5 as well. More
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      David Berner
      David Berner is now friends with Cristian Sanna
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