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      Terry Richards
      during the notification process we are trying to determine if all notifications are being sent. but the ns.log file is limited to 5MB and we have to search multiple log files for the notification acti...on. is there a way to increase the sixe of the ns.log file so we have the results in a single file instead of searching through many? i am trying to verify a notification was sent for a notification rule (escalation) after a period of 30 days, but because we have logging leve set to debug, the file does contain that criteria, we have to search other log files such as ns.log.1 ~ ns.log.10 More
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      In SBM (10.1.5.2) formatting in rich text fields often gets messed up when users insert formatted text from MS Word or other applications.Our users would appreciate an additional button in Rich Text e...ditor menu bar, thateither lets users switch between rich text or just plain textor enables users to paste formatted text just as plain text. More
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      Terry Richards
      Occasionally an SBM Administrator would like to reorder the workflows. This is currently not possible. Workflows appear to be ordered by TS_ID number in the Workflows table in the database. Under cert...ain conditions, when an admin reorders projects, we may see the workflows needing reordering as well. It would be nice to have a way to do that in the Web Admin. More
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      Terry Richards
      In Work Center, after transitioning an item I opened from my multi-view report widget, I have to click on the X to close the window.  at that point I'm back to my multi-view report, but the item I tra...nsitioned is still there, so I have to click Refresh to remove the item I transitioned. In my daily Production Control (source control) work classic view, I frequently opened an item on my multi-view home page report, transitioned the item, and if I had noticed more than one item in the individual report, I clicked Back to results to open it.  The item I had transitioned was no longer on the individual report.  If I needed instead to return to the Home Page report, I clicked the Home icon instead of Back to results.  For either action, I had to click only once. In Work Center, after transitioning an item, I have to click on the X to close the window, and I'm back to my multi-view report, but the item I transitioned is still there, so I have to click Refresh to remove the item I transitioned.  If there's only one item, that doesn't have to happen until the next time I'm notified of a task; however, if there are multiple items, I need to perform refreshes to remove already-transitioned items so that I can keep track of what tasks I have remaining. I would like instead to be able to see the refreshed report widget with one click. More
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    • Post is under moderation
      In the old user interface, "ID Search" is always displayed at the upper left corner. If I enter an issue ID and then then the corresponding issue is displayed immediately. However, in WorkCenter, the... same functionality requires multiple clicks: click on search button, enter ID, , click on issue ID.Please consider a way to reduce the number of clicks needed for ID search in WorkCenter. More
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    • Post is under moderation
      Terry Richards
      We need to add a way to better test notifications prior to them going live in production.  Many customers have struggled with either the logic in the rule conditions or not included a condition to nar...row the recipients to a specific user or group of users.  This has resulted in test messages being sent in mass and in some cases resulted in a bad taste for SBM from executive management. We need an option that fits with the SBM change management best practices when you copy your database back to your lower environments from production but does not require you to alter all of your notifications in order to test. Currently the options to test email notifications in environments other than production is only possible if you set the action on each notification to use the console plugin, or to do a database update on the TS_NOTIFICATIONS table and set the TS_SENDTYPE to zero.  Neither of these options are helpful if you test your notifications and then want to promote them in a snapshot to production. A design option would be to add a email server type for the Notification Server to write to a log file vs. email server connection info.  Perhaps this could write to the log the recipients, template and conditions that satisfied the notification rules that triggered the notification to execute. More
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      Add a logo field with size restrictions to the Company Aux table.Based on the login user contact company pull that logo and display as the branding logo in WorkCenter. If the users company has no log...o set use the default logo. Seems very simple in concept but would go a long way in branding for a multi-tenant environment. See summary More
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    • Post is under moderation
      Terry Richards
      Add a logo field with size restrictions to the Company Aux table.Based on the login user contact company pull that logo and display as the branding logo in WorkCenter. If the users company has no log...o set use the default logo. Seems very simple in concept but would go a long way in branding for a multi-tenant environment. See summary More
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  • DateTitle
    12/10/2017 Dynamic Branding based on users contact company
    15/07/2016 Allow mapping of AD email to SM login account in LDAP UPDATE
    12/07/2016 Allow Dependencies on Multi-user fields to limit other User fields.
    15/09/2015 Copy Notification and or Copy Rule options

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