Data Import of Secondary Assignee Question

about to import data from xls, but getting error from secondary Assignee data. i have seperated the different names with ; and : but neither work. how do i import multiple user names into the SEcondary Assignee field.
Responses (1)
  • Accepted Answer

    Wednesday, December 06 2017, 12:55 PM - #Permalink

    Make sure to use the loginid or the name which it sounds like you did and in the xls file use a seperator like : like it sounds like you did but in the "Field Mapping" area make sure to select the "Parse multiple values in a cell" and put your : seperator in there and try it.

    Also in the field mapping don't map to the "Secondary Owner" system field but rather your SBM field you created that is tied to the Secondary Owner field if that makes sense.

    That worked for me.a
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